Most clients experience attentive, patient advisors who take time to explain coverage options, uncover gaps, and find rates that fit their budget and family needs. Staff like Mahan Salasel, Bahareh Behzad, and Vida earn trust through detailed policy reviews, responsive follow-up via portal and phone, and genuine advocacy even during claims and difficult conversations.
One client reported a sharp drop in service when requesting cancellation, describing an advisor as unhelpful and providing incorrect settlement information rather than professional guidance. This was an isolated incident in a predominantly five-star record but worth considering if your experience involves policy changes or claims disputes.
Masters Insurance brokers business and personal policies across Ontario and beyond, with staff like Camille, Zach, and Mitch earning consistent praise for responsiveness and savings. Two older complaints mention missed callbacks on a claim and a quote follow-up, but recent reviews (within 3 years) emphasize professional service and competitive rates.
Insurdinary staff (Gabriel Rojas, Prakash Kaur, Dylan A., and Mary) consistently earn praise for patient, detailed explanations of travel and auto insurance options without pressure. Reviewers highlight how agents walk through coverage step-by-step, answer questions thoroughly, and follow up efficiently-creating a calm, consultative experience.
Most clients praise Northbrook's fast response times and knowledgeable staff who walk them through coverage options. Staff members like Domenica, Ainsley, and Priya are named for their quick replies and attentive service. One long-term customer grew frustrated after a period of silence and agent reassignment, though later interactions improved.
Last updated 2026-07-24
