Front Row Insurance serves creatives and small businesses with niche insurance products, but faces consistent complaints about accessibility. Reviewers praise knowledgeable staff like Adele when reached, yet many report unanswered calls, ignored emails, and delays that persist even during the sales process. A few clients experience excellent help; others wait days for responses or get none, creating frustration before and after purchase.
Limited review data shows tension between the "cheap" brand promise and what customers experience. The one detailed complaint notes a gap between what the business advertised and the actual quotes received.
Most reviewers report unauthorized or unexplained charges, difficulty cancelling, and aggressive recovery tactics that feel predatory. A handful praise individual staff members, but the pattern of billing failures, poor communication, and harsh collection practices on low balances dominates feedback, especially from tenants in affordable housing who face policy cancellation and $300 penalties for small payment gaps.
Rosa at SBIS stands out for patient, honest guidance on travel and long-term coverage without the hard sell. One reviewer relied on her across multiple policy cycles and refunds over two years.
Last updated 2026-07-24
