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McFarlan Rowlands Insurance Brokers

Updated 2026-07-24 · 1,697 reviewed · 415 listed · Scored from 84 Google reviews · How we rank ›

4.0(84) 64 low data composite score See reviews on Google ✓ Google-verified
Auto InsuranceBusiness & Commercial InsuranceIndependent Multi-Carrier BrokerBilingual / Multilingual ServiceHome & Property Insurance
McFarlan Rowlands Insurance Brokers
Services
Auto Insurance, Business & Commercial Insurance, Independent Multi-Carrier Broker
Reviews
84

What recent reviews say

Katelynn H. and a few named staff earn strong praise for patience and knowledge, but the company struggles with responsiveness overall. Long email and voicemail delays, agent changes leaving files in limbo, and unprocessed address or billing updates frustrate repeat customers despite earlier good service.

Based on limited recent reviews, so treat this as low-confidence.

Praised for
  • responsive broker (when assigned)
  • patient and knowledgeable staff
  • saves customers money on premiums
  • smooth service transitions
Watch-outs
  • poor communication and follow-up
  • voicemail and email delays or ignored
  • frequent agent turnover leaves files unmanaged
  • billing and address changes not processed
responsive-agentknowledgeable-staffhelpful-advicepoor-communicationeasy-to-reachtrustworthy
Best for: customers who find one responsive agent and maintain direct contact
Think twice if: you need reliable follow-up or frequent communication; staff turnover and voicemail delays are recurring complaints

Strengths

  • expert guidance on policy options
  • staff known by name who go the extra mile
  • serves auto, home, business, and farm insurance
  • operates 7 days per week

Worth knowing

  • Katelynn H. praised by name for patience and timely email responses
  • agent Brigitte noted for timely service
  • Wendy credited for professionalism on policy changes
  • repeated complaint: agent changes leave files unmanaged and billing unprocessed
  • address and policy change requests take weeks or months without confirmation
  • customers report full voicemail boxes and days-long response delays

What reviews say by service

Auto Insurance
praise for guidance on options and premium savings; complaints of unprocessed address changes, missing pink slips, and long delays on quote requests
Home & Property Insurance
customers report cancellation and address changes not processed for months despite notification
Business & Commercial Insurance
limited review detail; one customer had insurance lapse due to file management issues
Independent Multi-Carrier Broker
strength in presenting multiple policy options; weakness in follow-up after initial consultation

How it compares

  • Rated 4 against a 4.08 average across the 263 auto insurance businesses listed here.
  • Has more Google reviews than 77% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 35
Review volume 84
Review recency 84
Review sentiment 49
Profile completeness 100
Verification 30

Rating breakdown

5
57
4
5
3
3
2
4
1
15

Common questions

Does McFarlan Rowlands serve my area?
They operate from 19 locations across Ontario and are located in Central London. Check their website to confirm.
How quickly do they respond to emails or calls?
Reviews show wide variation: some staff answer promptly; others take days or do not respond, with voicemail boxes frequently full.
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Last updated 2026-07-24