
Tokio Marine & Nichido Fire Insurance Co., Ltd.
Review evidence is limited. Two reviews mention the business as a social venue with decent beer, while another flags an unspecified dissatisfaction.
Review evidence is limited. The business claims an A+ rating from AM Best and states it has served Toronto for more than 100 years.
Based on limited recent reviews, so treat this as low-confidence.

Review evidence is limited. Two reviews mention the business as a social venue with decent beer, while another flags an unspecified dissatisfaction.

Most claims are handled quickly with attentive adjusters who arrange rentals and repairs without hassle. Reviewers consistently praise named staff like Sharmaine, Robbie Donnelly, Teresa, and Melanie for guiding them through accidents and home damage with care and professionalism. However, getting through by phone remains frustrating, and a few customers faced weeks-long claim delays or missed administrative deadlines. Certificate delays cost one business a job. While 83% give five stars, the 11% one-star reviews flag serious issues with responsiveness and policy management that warrant attention before choosing them.

Since acquiring Onlia, Verassure has seen a dramatic collapse in customer experience. Customers report wait times exceeding an hour to reach staff, unanswered emails for days, and billing mishaps that trigger NSF fees. The company has abruptly exited markets and cancelled policies without proper notice, leaving customers without coverage during critical moments like accidents.
Last updated 2026-07-24