40 low data
Tokio Marine & Nichido Fire Insurance Co., Ltd.
3.0(3)
Review evidence is limited. Two reviews mention the business as a social venue with decent beer, while another flags an unspecified dissatisfaction.
Auto Insurance
Verassure Insurance Company
Auto InsuranceBusiness & Commercial Insurance
- Services
- Auto Insurance, Business & Commercial Insurance
- Reviews
- 26
What recent reviews say
Since acquiring Onlia, Verassure has seen a dramatic collapse in customer experience. Customers report wait times exceeding an hour to reach staff, unanswered emails for days, and billing mishaps that trigger NSF fees. The company has abruptly exited markets and cancelled policies without proper notice, leaving customers without coverage during critical moments like accidents.
Praised for
- online policy management
- simple digital enrollment
Watch-outs
- severe wait times and unreachable support
- billing errors and payment failures
- no response to emails or claims
- abrupt service withdrawal and policy cancellations
- unresolved claims after acquisition
hard-to-reachslow-claims-processpoor-communicationclaim-denied
Think twice if: Those who value responsive customer service and reliable claims handling should look elsewhere; this company has serious accessibility and follow-up issues.
Strengths
- online account and policy management
Worth knowing
- Acquired and rebranded Onlia
- Long wait times reported: 49 minutes to over 1 hour on phone lines
- Billing payment processing failures causing customer NSF fees
- Abrupt market exit from Ontario with minimal customer notice
- Email response delays of 2+ days or no response
What reviews say by service
- Auto Insurance
- Long claim wait times, unreachable support, and policy cancellations have left customers uninsured when they need coverage.
How it compares
- Rated 1.9 against a 4.08 average across the 263 auto insurance businesses listed here.
- Has more Google reviews than 63% of the businesses in this directory.
How we scored this
Ranking Method Star rating 0
Review volume 62
Review recency 55
Review sentiment 27
Profile completeness 75
Verification 30
Rating breakdown
5
4
4
0
3
3
2
1
1
18
Common questions
- Can I manage my policy online?
- Yes, policies can be managed online, though customers report this does not resolve billing or claims support issues.
- What happens if I cannot reach customer service by phone?
- Email responses are delayed 2+ days or not sent at all. Multiple customers have reported phone wait times of 45 minutes to over an hour.
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Auto InsuranceHome & Property InsuranceLife Insurance