40 low data
Tokio Marine & Nichido Fire Insurance Co., Ltd.
3.0(3)
Review evidence is limited. Two reviews mention the business as a social venue with decent beer, while another flags an unspecified dissatisfaction.
Auto Insurance
TruShield Insurance
Auto InsuranceHome & Property InsuranceLife InsuranceBusiness & Commercial InsuranceHealth & Travel Insurance
- Services
- Auto Insurance, Home & Property Insurance, Life Insurance
- Reviews
- 457
What recent reviews say
Most claims are handled quickly with attentive adjusters who arrange rentals and repairs without hassle. Reviewers consistently praise named staff like Sharmaine, Robbie Donnelly, Teresa, and Melanie for guiding them through accidents and home damage with care and professionalism.
However, getting through by phone remains frustrating, and a few customers faced weeks-long claim delays or missed administrative deadlines. Certificate delays cost one business a job. While 83% give five stars, the 11% one-star reviews flag serious issues with responsiveness and policy management that warrant attention before choosing them.
Praised for
- fast claim processing and settlement
- caring and professional adjusters
- responsive communication
- seamless accident and water damage claims
- knowledgeable staff
Watch-outs
- phone access difficult
- slow initial response to inquiries
- certificates of insurance delayed
- claim processing stalled for weeks
- policy issues without clear consent
responsive-agentfast-claims-processeasy-to-reachhard-to-reachknowledgeable-stafftrustworthyhelpful-advicepoor-communication
Best for: people seeking attentive personal service during auto and home claims with fast repair coordination
Think twice if: you need reliable phone access or time-sensitive documents like certificates of insurance, as delays and communication gaps have frustrated customers
Strengths
- named adjusters praised for care and detail
- quick claim settlement and car rental coordination
- water damage and fire claims resolved smoothly
Worth knowing
- Adjusters Sharmaine, Robbie Donnelly, Teresa, Melanie D., and Shawn praised by name for professional, detailed claim guidance
- water damage claim resolved with restoration company arranged within 24 hours
- car accidents including police report, appraisal, repair coordination, and rental car arranged in one process
- Certificate of Insurance delays reported; no online customer portal mentioned
- phone contact difficult; email response within 24 hours when reached
What reviews say by service
- Auto Insurance
- Fast claim resolution, seamless police report and repair coordination, attentive adjusters praised for communication and rental car arrangement
- Home & Property Insurance
- Quick response to water damage and fire claims with restoration companies arranged within 24 hours and professional settlement support
- Business & Commercial Insurance
- Certificate of Insurance delays cost one customer a job; one reviewer explicitly does not recommend for commercial insurance
How it compares
- Rated 4.5 against a 4.08 average across the 263 auto insurance businesses listed here.
- Has more Google reviews than 94% of the businesses in this directory.
How we scored this
Ranking Method Star rating 65
Review volume 100
Review recency 100
Review sentiment 61
Profile completeness 100
Verification 30
Rating breakdown
5
379
4
23
3
5
2
2
1
48
Common questions
- How long does a claim take to process?
- Most auto and home claims are settled quickly with repair coordination within days. One customer reported a 12-week delay with stalled settlement; another water damage claim was resolved fast with restoration within 24 hours. Phone access is difficult, but email responses come within 24 hours.
- Will I get a rental car during repairs?
- Yes. Reviewers confirm rental cars are arranged as part of accident claims and coordinated alongside repair scheduling.
- Can I reach someone by phone easily?
- Reviewers report phone access is slow and difficult. Email is more reliable, with 24-hour response times once contact is made.
Similar insurance agency nearby
38
Verassure Insurance Company
1.9(26)✓ Google-verified
Since acquiring Onlia, Verassure has seen a dramatic collapse in customer experience. Customers report wait times exceeding an hour to reach staff, unanswered emails for days, and billing mishaps that trigger NSF fees. The company has abruptly exited markets and cancelled policies without proper notice, leaving customers without coverage during critical moments like accidents.
Auto InsuranceBusiness & Commercial Insurance
60
Northbridge Insurance
3.5(363)✓ Google-verified
Northbridge splits sharply: half its reviews praise quick, supportive claim handling by named staff like Christopher Chappelle and Shawn Rohan, while the other half describe months-long delays, low-ball settlement offers, and trouble reaching adjusters. Premium prices run high for some customers, yet service recovery depends heavily on which adjuster handles your file.
Auto InsuranceHome & Property InsuranceLife Insurance