How long do claims typically take?

Fast when assigned adjusters stay engaged; elsewhere 2-4 months of delays or negotiation reported. One boating claim and truck write-off were handled quickly.

Do you offer GAP insurance?

One reviewer noted Northbridge does not cover GAP insurance.

What happens if I file more than one claim?

At least one customer's policy was cancelled after two claims within one year, despite years without prior claims.

Northbridge Insurance

Updated 2026-07-24 · 1,697 reviewed · 415 listed · Scored from 363 Google reviews · How we rank ›

3.5(363) 60 composite score See reviews on Google ✓ Google-verified

Auto InsuranceHome & Property InsuranceLife InsuranceBusiness & Commercial InsuranceHealth & Travel InsuranceBilingual / Multilingual Service

Services: Auto Insurance, Home & Property Insurance, Life Insurance
Reviews: 363

What recent reviews say

Northbridge splits sharply: half its reviews praise quick, supportive claim handling by named staff like Christopher Chappelle and Shawn Rohan, while the other half describe months-long delays, low-ball settlement offers, and trouble reaching adjusters. Premium prices run high for some customers, yet service recovery depends heavily on which adjuster handles your file.

Praised for

staff responsiveness and professionalism
fast claim resolution when service is good
knowledgeable and patient adjusters
helpful guidance through claims process

Watch-outs

slow claims processing and communication delays
unfair claim valuations and pushback on payouts
cancellation after multiple claims
inconsistent service quality across staff

responsive-agentknowledgeable-staffslow-claims-processpoor-communicationeasy-to-reachhard-to-reachclaim-denied

Best for: businesses seeking specialty or construction insurance with an adjuster willing to negotiate fairly.

Think twice if: you file multiple claims in short time, as policy cancellation has been reported; you also value consistent communication, as adjuster responsiveness varies widely.

Strengths

named adjusters praised for patience and expertise
fast payouts when adjuster is engaged
broad coverage for small business and specialty risk

Worth knowing

Adjusters Christopher Chappelle, Shawn Rohan, Jenny Cheung, and Ashley received individual praise for professionalism
one customer paid $280/month for Ford Ranger auto coverage and faced 3-4 months of dispute over claim valuation
another customer's policy was cancelled after two claims within one year despite no prior history
boating accident claim handled with detailed guidance; truck write-off processed smoothly in other cases

What reviews say by service

Auto Insurance: claim valuations disputed; settlement times range from smooth to 3-4 months of negotiation
Home & Property Insurance: positive claim experiences when adjuster engaged; cancellation risk after multiple claims

How it compares

Rated 3.5 against a 4.08 average across the 263 auto insurance businesses listed here.
Has more Google reviews than 92% of the businesses in this directory.

How we scored this

Ranking Method

Star rating 3

Review volume 100

Review recency 100

Review sentiment 48

Profile completeness 100

Verification 30

Rating breakdown

206

116

Common questions

How long do claims typically take?: Fast when assigned adjusters stay engaged; elsewhere 2-4 months of delays or negotiation reported. One boating claim and truck write-off were handled quickly.
Do you offer GAP insurance?: One reviewer noted Northbridge does not cover GAP insurance.
What happens if I file more than one claim?: At least one customer's policy was cancelled after two claims within one year, despite years without prior claims.

Contact

Phone: +1416-350-4400
Website: https://www.northbridgeinsurance.ca/?utm_source=google&utm_medium=organic&utm_campaign=local&utm_content=Toronto
Address: 105 Adelaide St W, Toronto, ON M5H 1P9
Open in Google Maps

Last verified 2026-07-24

Opening hours

Monday: 08:30-16:30
Tuesday: 08:30-16:30
Wednesday: 08:30-16:30
Thursday: 08:30-16:30
Friday: 08:30-16:30
Saturday: Closed
Sunday: Closed

As listed on Google.

From their website

Services listed

Healthcare Provider InsuranceAssisted Living Facility InsuranceCommunity Services InsuranceConsumer Business Services InsuranceConstruction Contractors InsuranceEducation InsuranceManufacturing InsuranceSmall Business Insurance

As published by the business on its own website; not independently verified.

Request a quote

Similar insurance agency nearby

TruShield Insurance

4.5(457)✓ Google-verified

Most claims are handled quickly with attentive adjusters who arrange rentals and repairs without hassle. Reviewers consistently praise named staff like Sharmaine, Robbie Donnelly, Teresa, and Melanie for guiding them through accidents and home damage with care and professionalism. However, getting through by phone remains frustrating, and a few customers faced weeks-long claim delays or missed administrative deadlines. Certificate delays cost one business a job. While 83% give five stars, the 11% one-star reviews flag serious issues with responsiveness and policy management that warrant attention before choosing them.

Auto InsuranceHome & Property InsuranceLife Insurance

View profile

Verassure Insurance Company

1.9(26)✓ Google-verified

Since acquiring Onlia, Verassure has seen a dramatic collapse in customer experience. Customers report wait times exceeding an hour to reach staff, unanswered emails for days, and billing mishaps that trigger NSF fees. The company has abruptly exited markets and cancelled policies without proper notice, leaving customers without coverage during critical moments like accidents.

Auto InsuranceBusiness & Commercial Insurance

View profile