Two of three detailed reviews cite severe communication and claims-handling failures. One customer waited 18 months for a claim decision; another spent weeks getting a quote and eventually gave up changing coverage. Phone contact is difficult and cancellation requests were ignored.
Based on limited recent reviews, so treat this as low-confidence.
Review evidence is limited. IPG offers emergency claims services and risk management across Canada and North America; their website lists specialty lines and desktop adjusting among core offerings.
Over two dozen one-star reviews paint Sun Life as difficult to reach and even harder to extract money from. Callers report hour-long waits, dropped calls, no callback, and blocked withdrawals on funds that already belong to them. The company takes premiums easily but treats payout requests as obstacles, with added fees and rigid policy rules that leave customers stranded.
Five-star reviews across four trips abroad show Ingle excels when claims matter. Customers praise quick answers, jargon-free guidance, and claims processed without pushback. Young travellers, visiting parents, and people who got sick overseas all felt heard and protected.
Last updated 2026-07-24
