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Orion Travel Insurance

Updated 2026-07-24 · 1,697 reviewed · 415 listed · Scored from 32 Google reviews · How we rank ›

2.2(32) 47 composite score See reviews on Google ✓ Google-verified
Health & Travel Insurance
Orion Travel Insurance
Service
Health & Travel Insurance
Reviews
32

What recent reviews say

Most recent claimants describe a grueling process: initial courtesy masks months of delays, repeated requests for the same documents, and resistance to paying valid claims. A few early payouts went smoothly, but the overwhelming pattern shows customers waiting four to six months for straightforward claims while being shuffled between departments and told they're missing documents they already submitted. The company appears to count on customer fatigue.

Praised for
  • Quick payment when claim processed
  • Helpful staff during crisis
Watch-outs
  • Months-long claim delays
  • Repeated document requests
  • Claim denials on valid coverage
  • Difficult claims process despite initial politeness
slow-claims-processhard-to-reachpoor-communicationclaim-denied
Think twice if: Consider another provider if you need reliable claims support. Most reviewers report multi-month delays and repeated document requests.

Strengths

  • Fast payment once claim moves forward

Worth knowing

  • Global Excel handles claims as a third-party cost-containment company
  • Repeated requests for same documents reported across multiple claims
  • Claims taking 4-6 months to resolve
  • One death-benefit claim unresolved after 7 months
  • Upgrade to premium coverage reportedly limits cancellation refund to 50%

What reviews say by service

Health & Travel Insurance
Trip cancellation and emergency medical claims severely delayed and frequently denied despite valid documentation.

How it compares

  • Rated 2.2 against a 4.18 average across the 121 health & travel insurance businesses listed here.
  • Has more Google reviews than 65% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 0
Review volume 66
Review recency 92
Review sentiment 30
Profile completeness 100
Verification 30

Rating breakdown

5
8
4
1
3
2
2
0
1
21

Common questions

How long does a claim take?
Recent claimants report 4-6 months for straightforward claims, with multiple delays and repeated requests for the same documents. A few claims processed within weeks, but delays are common.
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Last updated 2026-07-24