Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Based on limited recent reviews, so treat this as low-confidence.
Recent reviews highlight friendly, professional staff and quick handling of requests. Evidence is limited, based on four total ratings with a mix of five-star and lower ratings.
Katelynn H. and a few named staff earn strong praise for patience and knowledge, but the company struggles with responsiveness overall. Long email and voicemail delays, agent changes leaving files in limbo, and unprocessed address or billing updates frustrate repeat customers despite earlier good service.
Excalibur's best brokers (Stacy, Kim, Josh, Lane) earn consistent praise for attentive service, competitive quotes, and quick turnaround on motorcycle and auto policies. The same company draws sharp criticism for inconsistent staff performance, poor follow-up after sale, billing confusion, and difficulty reaching agents by email. Some customers report dramatic savings after switching brokers, suggesting pricing opacity or error. Quality depends heavily on which broker you land. Experienced staff like Stacy handle complex cases well and go beyond basics. Newer or less reliable agents leave customers tangled in payment issues and unanswered questions. Post-sale communication is a persistent pain point.
Last updated 2026-07-24
