A single one-star review documents a poor walk-in experience: reception staff refused contact information, denied a seat, and turned away the customer without booking an appointment. Evidence is limited to one review.
Based on limited recent reviews, so treat this as low-confidence.
One reviewer reported serious delays processing a missed automatic payment after 16 months of on-time payments, and criticized the lack of early notification and slow resolution. Review evidence is limited to a single one-star account.
Marcus and the team earn consistent five-star praise for attentive, detailed service. Limited review count restricts broader insight.
Most reviewers report unauthorized or unexplained charges, difficulty cancelling, and aggressive recovery tactics that feel predatory. A handful praise individual staff members, but the pattern of billing failures, poor communication, and harsh collection practices on low balances dominates feedback, especially from tenants in affordable housing who face policy cancellation and $300 penalties for small payment gaps.
Last updated 2026-07-24
