Can Rates.ca help if my insurance company won't return my calls?

Yes. One reviewer reported Rates.ca staff put them directly through to their broker when the insurance company wasn't responsive.

How quickly will I hear back after requesting a quote?

Some customers report being called within minutes of submitting a request. Others report quotes promised but never delivered; follow-up communication is inconsistent.

Will I get many follow-up calls?

Yes. Multiple reviewers report excessive calling, including up to 7 calls in 3 hours, even after declining or asking to schedule a specific time.

Rates.ca

Updated 2026-07-24 · 1,697 reviewed · 415 listed · Scored from 2,778 Google reviews · How we rank ›

4.6(2778) 78 composite score See reviews on Google ✓ Google-verified

Auto InsuranceHome & Property InsuranceLife InsuranceBusiness & Commercial InsuranceHealth & Travel InsuranceIndependent Multi-Carrier Broker

Services: Auto Insurance, Home & Property Insurance, Life Insurance
Reviews: 2778

What recent reviews say

Staff like Sandra Gavan and Tasha deliver personal service and connect you with cheaper policies fast. The flip side is real: aggressive repeated calling (sometimes 7 times in 3 hours), quotes promised but never sent, and hostile pushback if you push back. People report being hung up on when they complain, and some claim follow-up communication simply vanishes.

Praised for

knowledgeable, friendly staff
connects you to affordable rates
quick response and matching
named staff go the extra mile

Watch-outs

aggressive calling and harassment
promises quotes that never arrive
poor follow-up and gaslighting
aggressive recovery calls after initial hang-up

responsive-agenteasy-to-reachpoor-communicationpushy-saleshelpful-adviceknowledgeable-staff

Best for: people shopping for cheaper auto or home insurance who don't mind phone contact from brokers

Think twice if: expect frequent unsolicited follow-up calls even after declining; some customers report quotes promised but never delivered and poor handling of complaints

Strengths

matches you with cheaper rates than incumbents
named brokers and staff provide tailored advice
direct phone access to brokers when your insurer won't help

Worth knowing

Sandra Gavan praised for auto and home policy advice
Tasha V noted for broker connection service
Phil mentioned as helpful
Juliana highlighted for customer service
One customer reported 7 calls in 3 hours after quote request

What reviews say by service

Auto Insurance: customers reported getting cheaper rates than existing policy
Home & Property Insurance: Sandra Gavan helped find affordable rates for auto and home combined

How it compares

Rated 4.6 against a 4.08 average across the 263 auto insurance businesses listed here.
Has more Google reviews than 99% of the businesses in this directory.

How we scored this

Ranking Method

Star rating 73

Review volume 100

Review recency 100

Review sentiment 48

Profile completeness 100

Verification 30

Rating breakdown

2261

253

180

Common questions

Can Rates.ca help if my insurance company won't return my calls?: Yes. One reviewer reported Rates.ca staff put them directly through to their broker when the insurance company wasn't responsive.
How quickly will I hear back after requesting a quote?: Some customers report being called within minutes of submitting a request. Others report quotes promised but never delivered; follow-up communication is inconsistent.
Will I get many follow-up calls?: Yes. Multiple reviewers report excessive calling, including up to 7 calls in 3 hours, even after declining or asking to schedule a specific time.

Request a quote

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Rates.ca

What recent reviews say

Strengths

Worth knowing

What reviews say by service

How it compares

How we scored this

Rating breakdown

Common questions

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