Most reviews praise TIO's knowledgeable staff, quick responses, and competitive pricing on travel insurance. One dissatisfied customer criticized them for unable to help with a claim dispute through their Zurich coverage.
Based on limited recent reviews, so treat this as low-confidence.
Limited review data available. The business offers travel insurance and related products across Canada; their website lists coverage up to $5 million CAD with flexible deductible options and seasonal discounts.
Multi Risk acts as a broker matching clients to carriers, and individual brokers like Charan Singh Rai, Navdeep Kaur, and Gurseerat earn consistent praise for finding competitive quotes and staying responsive even on weekends. But the brokerage's claim support is a sore point: one client waited months on a stolen vehicle claim while another discovered policy gaps only when filing, both citing minimal broker advocacy and silence. Staff quality swings sharply. Several brokers excel at listening and explaining options clearly. Others ignore follow-ups, show frustration with existing customers, or fail to deliver promised coverage. Billing surprises (a $100 jump without explanation) add to the sense that once a policy is sold, some clients feel abandoned.
Rohan and his team handle visitor and Supervisa insurance with real patience, answering questions that stretch into visas, travel, and health concerns without complaint. Customers report straightforward pricing, zero pressure, and follow-ups after policies are in place.
Last updated 2026-07-24
