Lorrie Howe Desjardins Insurance Agent
Reviewers consistently praise quick, patient staff who take time to explain options clearly. Ashley, Ruchika, and Lorrie are named repeatedly for going above and beyond on quotes and claims. One serious complaint: a policy cancellation request sent by email and confirmed as canceled was not processed, leading to unexpected charges after the vehicle was sold. The complaint was only resolved after calling Desjardins directly. The team handles auto, home, and life coverage with a reputation for competitive rates and long-term client relationships. Multiple reviewers mention staying 30+ years or coming to them for multiple policies. Claims processing receives specific praise for being handled smoothly, though the one cancellation failure raises a red flag on follow-through with administrative requests.
