Toronto, Ontario Insurance Agency Guide
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Westland Insurance

Updated 2026-07-24 · 1,697 reviewed · 415 listed · Scored from 81 Google reviews · How we rank ›

4.4(81) 74 composite score See reviews on Google ✓ Google-verified
Auto InsuranceHome & Property InsuranceBusiness & Commercial InsuranceIndependent Multi-Carrier Broker
Westland Insurance
Services
Auto Insurance, Home & Property Insurance, Business & Commercial Insurance
Reviews
81

What recent reviews say

Westland brokers like Sakshi, Mandeep, and Harmanjit earn strong praise for fast, attentive service and knowledgeable policy advice that feels personal. Clients report smooth renewals and claim guidance.

Service consistency breaks down when assigned brokers are unavailable or leave. Callers struggle to reach reps, waits stretch days, and some experience unexplained policy changes or attempted withdrawals after clear instructions not to charge. Phone accessibility remains the sharpest pain point.

Praised for
  • knowledgeable, responsive staff by name
  • smooth policy setup and updates
  • personalized attention to coverage needs
  • trusted long-term relationships
Watch-outs
  • hard to reach specific brokers, slow callbacks
  • poor handoff when staff leave or are unavailable
  • lack of clarity on policy changes and costs
  • payment withdrawal issues despite explicit instructions
responsive-agentknowledgeable-staffpersonalized-servicehard-to-reachpoor-communication
Best for: People who build rapport with a specific broker and have straightforward insurance needs.
Think twice if: Call early or use email if your assigned broker is unreachable; expect multi-day waits on policy changes. Policy impact explanations and payment confirmations are not guaranteed.

Strengths

  • named brokers (Sakshi, Mandeep, Harmanjit) praised for attentiveness and knowledge
  • quick policy setup and claim guidance when your broker picks up
  • tailored coverage advice for individual situations

Worth knowing

  • Sakshi Narula praised repeatedly for responsiveness and best quotes
  • Mandeep Dhammi handles attention to coverage detail and prompt processing
  • Harmanjeet noted for supporting new policy setup
  • Nicole Mangena cited for non-responsiveness and lack of communication on premium increases
  • Staff departures (Gurmeet, Katharine) left clients stranded at renewal
  • One client charged despite explicit email instruction to stop withdrawals after policy closure

What reviews say by service

Auto Insurance
Clients praise quick quotes and smooth policy updates when brokers respond; complaints centre on slow callbacks for simple add-ons like occasional drivers.
Home & Property Insurance
Sakshi and Mandeep earn high marks for tailored coverage and detail; service breaks down when staff unavailable or transitions occur.
Business & Commercial Insurance
No direct review feedback; business-insurance listed on website but not evidenced in reviews.
Independent Multi-Carrier Broker
Multi-carrier shopping praised when individual brokers have time; availability and communication gaps undermine broker-client matching.

How it compares

  • Rated 4.4 against a 4.26 average across the 135 home & property insurance businesses listed here.
  • Has more Google reviews than 76% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 55
Review volume 83
Review recency 100
Review sentiment 61
Profile completeness 100
Verification 30

Rating breakdown

5
66
4
2
3
3
2
0
1
10

Common questions

Can I reach a broker if mine is unavailable?
Difficult. Reviewers report 3+ voicemails, 3-day callback waits, and transferred calls to unresponsive staff. Email may be more reliable.
Will my broker explain a policy change or premium increase?
Not consistently. Some clients received paperwork without explanation of costs or coverage adjustments. Ask for details in writing when changes are made.
Do you handle claim filing?
Yes. Sakshi and others have guided clients through claim processes, though review detail is limited.
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Last updated 2026-07-24