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Westminster Mutual Insurance Company

Updated 2026-07-24 · 1,697 reviewed · 415 listed · Scored from 39 Google reviews · How we rank ›

4.7(39) 79 composite score See reviews on Google ✓ Google-verified
Auto InsuranceIndependent Multi-Carrier Broker
Westminster Mutual Insurance Company
Services
Auto Insurance, Independent Multi-Carrier Broker
Reviews
39

What recent reviews say

Yoh and Amanda Kellmann drive Westminster Mutual's reputation. Reviewers consistently praise their patience, deep knowledge, and willingness to solve complex coverage problems without rushing. Yoh handles everything from initial quotes through policy explanations; Amanda and Tim Beckett proved their worth by working after hours on a recent claim and settling it within a week. Long-term customers note the company's 40-year track record and reliable handling of multiple policy types. No complaints appeared in recent reviews.

Most reviewers highlight the human touch: agents call back same-day, walk through policy details multiple times, and proactively check if coverage still matches life changes. The business thrives on personal relationships rather than automated processes. Families and individuals juggling home, auto, and vacation property all report confidence in the team's ability to find the right fit.

Praised for
  • knowledgeable and patient agents (especially Yoh)
  • goes above and beyond; answers all questions
  • responsive and attentive to customer needs
  • handles claims promptly and supportively
responsive-agentknowledgeable-staffhelpful-advicepersonalized-servicefast-claims-processtrustworthygreat-follow-upeasy-to-reach
Best for: Families needing multi-policy support and personalized, patient guidance through insurance details.

Strengths

  • Named agents (Yoh, Amanda) with strong client loyalty
  • Handles complex coverage scenarios creatively
  • Same-day responsiveness on claims
  • 40+ year track record with multi-policy households

Worth knowing

  • Yoh (agent) praised across 13+ reviews for patience and problem-solving; handles quotes, policy setup, and claim support
  • Amanda Kellmann (agent) noted for pleasure to communicate with and after-hours responsiveness
  • Tim Beckett (claims adjuster) settled a minor accident claim within one week
  • Company covers auto, home, and vacation property insurance
  • One customer loyalty span of 40+ years cited

What reviews say by service

Auto Insurance
Agents explain policy details thoroughly and handle claims within a week with supportive follow-up.
Independent Multi-Carrier Broker
Yoh and Amanda creatively match multi-policy households (auto, home, vacation) to the right carriers and coverage levels.

How it compares

  • Rated 4.7 against a 4.08 average across the 263 auto insurance businesses listed here.
  • Has more Google reviews than 67% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 64
Review volume 70
Review recency 100
Review sentiment 80
Profile completeness 100
Verification 30

Rating breakdown

5
35
4
1
3
1
2
0
1
2

Common questions

Do you offer same-day service if I have a claim?
Yes. Amanda Kellmann returned a voice mail after hours on the day of a car accident and guided the client through the claim. Tim Beckett (claims adjuster) then settled it within a week.
Can you help if I have a poor driving record or a tricky family situation?
Yes. Yoh solved a case where a parent with a poor rate needed to add a daughter as the main driver without raising her premium. He made it work creatively.
Does the company handle multiple policy types?
Yes. Reviewers mention the company managing auto, home, and vacation property insurance together, and agents proactively check if coverage still fits your life changes.
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Last updated 2026-07-24