Reviewers consistently praise individual agents for patience, responsiveness, and clear explanations of insurance options. Staff members like Amrutha, Nitin, Omar, and Sharon go past closing time and renegotiate quotes to find better coverage at lower cost. One reviewer noted a rating discrepancy between Google (5-star) and Trustpilot (2.6), raising a question about overall consistency.
Recent shift: One reviewer flagged a significant gap between Google reviews (5-star average) and Trustpilot (2.6 average), questioning consistency; no recent shift in Google review sentiment itself detected.
Limited review evidence shows approval for Federated's approach. Customers highlight professionalism and personal attention from staff.
Five-star reviewers praise quick responses and knowledgeable staff, but recent one-star reviews expose serious roadside assistance gaps: long waits, misdirected tows, and call transfers that leave members stranded. Travel insurance and driver's licence services earn consistent praise, yet billing errors and rudeness from staff have cost the business long-term members.
Amber, Kiana, and Kelly earn consistent praise for fast responses and friendly service across auto, motorcycle, and home policies. Most customers feel heard and valued. However, a small group report serious trouble: non-fault claims dragged out, staff dismissive, promises broken on communication timelines. The gap between "best experience ever" and "deceptive practices" suggests the office shines in sales but falters when claims go wrong. Richard ten Haaf operates as a Desjardins agent in London and southwestern Ontario with 30+ years claimed experience. Staff turnover or inconsistency may explain the stark split: regular clients and motorcycle buyers rave; a handful report neglect during disputes.
Last updated 2026-07-24
