Toronto, Ontario Insurance Agency Guide
Menu

Federated Insurance

Updated 2026-07-24 · 1,697 reviewed · 415 listed · Scored from 4 Google reviews · How we rank ›

4.0(4) 50 low data composite score See reviews on Google ✓ Google-verified
Auto InsuranceBusiness & Commercial InsuranceIndependent Multi-Carrier Broker
Federated Insurance
Services
Auto Insurance, Business & Commercial Insurance, Independent Multi-Carrier Broker
Reviews
4

What recent reviews say

Limited review evidence shows approval for Federated's approach. Customers highlight professionalism and personal attention from staff.

Based on limited recent reviews, so treat this as low-confidence.

Praised for
  • professional service
  • attentive to client needs
  • named staff expertise
knowledgeable-staffresponsive-agenttrustworthy
Best for: small to mid-size business owners seeking commercial coverage
Think twice if: only four reviews available; limited feedback on claims handling or pricing

Strengths

  • established broker with multi-province reach
  • commercial and auto coverage breadth

Worth knowing

  • David Costaldo mentioned as staff contact
  • their website lists 12 commercial product lines including cyber insurance and surety bonding
  • their website claims over a century of operating history

What reviews say by service

Business & Commercial Insurance
customers note professional handling of commercial needs
Independent Multi-Carrier Broker
operates as broker offering breadth of carrier options

How it compares

  • Rated 4 against a 4.08 average across the 263 auto insurance businesses listed here.
  • Has more Google reviews than 36% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 38
Review volume 30
Review recency 0
Review sentiment 64
Profile completeness 100
Verification 30

Rating breakdown

5
2
4
1
3
0
2
1
1
0

Similar insurance agency nearby

BrokerLink
84

BrokerLink

4.6(167)✓ Google-verified

Reviewers consistently praise individual agents for patience, responsiveness, and clear explanations of insurance options. Staff members like Amrutha, Nitin, Omar, and Sharon go past closing time and renegotiate quotes to find better coverage at lower cost. One reviewer noted a rating discrepancy between Google (5-star) and Trustpilot (2.6), raising a question about overall consistency.

Auto InsuranceBilingual / Multilingual ServiceHome & Property Insurance
CAA Store - London
70

CAA Store - London

4.1(367)✓ Google-verified

Five-star reviewers praise quick responses and knowledgeable staff, but recent one-star reviews expose serious roadside assistance gaps: long waits, misdirected tows, and call transfers that leave members stranded. Travel insurance and driver's licence services earn consistent praise, yet billing errors and rudeness from staff have cost the business long-term members.

Auto InsuranceLife InsuranceHealth & Travel Insurance
Richard ten Haaf Insurance
85

Richard ten Haaf Insurance

4.8(317)✓ Google-verified

Amber, Kiana, and Kelly earn consistent praise for fast responses and friendly service across auto, motorcycle, and home policies. Most customers feel heard and valued. However, a small group report serious trouble: non-fault claims dragged out, staff dismissive, promises broken on communication timelines. The gap between "best experience ever" and "deceptive practices" suggests the office shines in sales but falters when claims go wrong. Richard ten Haaf operates as a Desjardins agent in London and southwestern Ontario with 30+ years claimed experience. Staff turnover or inconsistency may explain the stark split: regular clients and motorcycle buyers rave; a handful report neglect during disputes.

Auto InsuranceHome & Property InsuranceBusiness & Commercial Insurance

Own this business? Get featured

Own or market a business here? Ask about featured placement and advertising on this directory. Your message goes straight to the directory team.

Last updated 2026-07-24