Review evidence is limited; no individual customer feedback available to assess experience. Their website lists auto claims adjustment alongside property, casualty, commercial, and industrial claims across Canada and internationally.
Based on limited recent reviews, so treat this as low-confidence.
Northbridge splits sharply: half its reviews praise quick, supportive claim handling by named staff like Christopher Chappelle and Shawn Rohan, while the other half describe months-long delays, low-ball settlement offers, and trouble reaching adjusters. Premium prices run high for some customers, yet service recovery depends heavily on which adjuster handles your file.
Since acquiring Onlia, Verassure has seen a dramatic collapse in customer experience. Customers report wait times exceeding an hour to reach staff, unanswered emails for days, and billing mishaps that trigger NSF fees. The company has abruptly exited markets and cancelled policies without proper notice, leaving customers without coverage during critical moments like accidents.
Most claims are handled quickly with attentive adjusters who arrange rentals and repairs without hassle. Reviewers consistently praise named staff like Sharmaine, Robbie Donnelly, Teresa, and Melanie for guiding them through accidents and home damage with care and professionalism. However, getting through by phone remains frustrating, and a few customers faced weeks-long claim delays or missed administrative deadlines. Certificate delays cost one business a job. While 83% give five stars, the 11% one-star reviews flag serious issues with responsiveness and policy management that warrant attention before choosing them.
Last updated 2026-07-24
