Review evidence is limited. The business's website lists group benefits, disability insurance, life and health coverage, financial planning, and HR software across multiple Canadian provinces; they claim over twenty years of operating history.
Based on limited recent reviews, so treat this as low-confidence.
Five-star reviewers praise quick responses and knowledgeable staff, but recent one-star reviews expose serious roadside assistance gaps: long waits, misdirected tows, and call transfers that leave members stranded. Travel insurance and driver's licence services earn consistent praise, yet billing errors and rudeness from staff have cost the business long-term members.
Amber, Kiana, and Kelly earn consistent praise for fast responses and friendly service across auto, motorcycle, and home policies. Most customers feel heard and valued. However, a small group report serious trouble: non-fault claims dragged out, staff dismissive, promises broken on communication timelines. The gap between "best experience ever" and "deceptive practices" suggests the office shines in sales but falters when claims go wrong. Richard ten Haaf operates as a Desjardins agent in London and southwestern Ontario with 30+ years claimed experience. Staff turnover or inconsistency may explain the stark split: regular clients and motorcycle buyers rave; a handful report neglect during disputes.
Limited review evidence shows approval for Federated's approach. Customers highlight professionalism and personal attention from staff.
Last updated 2026-07-24
