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Business & Commercial Insurance in London, Ontario

Business & Commercial Insurance in Toronto, Ontario

Business and commercial insurance covers the risks that come with running an operation in London, whether that's a machine shop off Wharncliffe Road, a restaurant downtown, or a professional office near Masonville. This isn't one policy but a package of coverages: commercial general liability, property insurance for your building and contents, business interruption coverage, commercial auto for company vehicles, and often specialized add-ons like cyber liability, professional liability (errors and omissions), or product liability depending on your industry. We've listed 32 businesses in London that write or broker these policies, from independent local brokers to agents representing national insurers.

What to look for in a commercial insurance broker

Not every broker handles every industry well. A broker who mostly places policies for retail shops may not know the ins and outs of coverage for a trucking fleet or a contracting business. Ask whether they work with multiple insurers (an independent broker can shop your risk around) or represent a single carrier. Look for someone who asks detailed questions about your operations before quoting, since underpricing a risk now often means denied claims or steep renewal increases later. Check how they handle claims support, not just the sale, and whether they review your coverage annually as your business grows or changes.

How our scoring works

Our ranking weighs factors like customer feedback, responsiveness, range of carriers represented, and how well a business communicates coverage details rather than just pushing a quick sale. For the full breakdown of criteria, see our methodology page. To see how these 32 businesses stack up against each other, check out the ranked guide to insurance agencies in London, Ontario.

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All business & commercial insurance in London, Ontario, ranked by score and relevance

32 businesses, scored on recent reviews. The order weighs each business's overall score by how much of its reviewed work is business & commercial insurance, so a lower-scored specialist can rank above a higher-scored generalist.

Zavitz Insurance & Wealth – A Hub International Company
#1
89

Zavitz Insurance & Wealth – A Hub International Company

5.0(103)✓ Google-verified

Over a decade with many clients, Justine Zavitz and her team give clear explanations of complex coverage without pushing products. They answer questions thoroughly, respond within 24 hours, and consider your full financial picture before recommending anything. Samantha Way and other team members are equally praised for taking time to understand individual situations, spotting gaps clients hadn't noticed, and staying on top of plans. Clients report feeling supported through major life transitions and confident their best interests come first.

Auto InsuranceBusiness & Commercial InsuranceBilingual / Multilingual Service
Oracle RMS Insurance
#2
93

Oracle RMS Insurance

5.0(206)✓ Google-verified

Every reviewer praises the personal touch and responsiveness of the team, especially brokers Ahmed Zammar, Moe Zebian, and others who take time to explain options without pressure and deliver quick answers. Customers value the straightforward process, fair pricing for both personal and business needs, and the sense that staff genuinely protect their interests. Auto, home, tenant, and business coverage all receive consistent praise for speed and clarity. Clients note peace of mind from working with people they can actually reach, a sharp contrast to unreliable previous brokers. New business owners and property managers with multiple rentals report getting better rates and more comprehensive protection through their guidance.

Auto InsuranceHome & Property InsuranceBusiness & Commercial Insurance
Hayter Fisher Insurance Brokers Ltd
#3
91

Hayter Fisher Insurance Brokers Ltd

5.0(136)✓ Google-verified

Over decades of serving London, Hayter Fisher has earned trust through quick responses and clear explanations. James and Jamie handle each case personally, bundling policies to save customers money and walking them through every step without jargon. The firm makes insurance feel straightforward rather than painful. Families renew repeatedly and refer friends with confidence. Multi-year loyalty is common, with customers grateful for the ease of the electronic process and follow-up that keeps them informed as circumstances change.

Auto InsuranceHome & Property InsuranceLife Insurance
Michael Sroka Desjardins Insurance Agent
#4
91

Michael Sroka Desjardins Insurance Agent

4.8(409)✓ Google-verified

Staff members including Rebecca, Nathan, Jake, and Stacie consistently earn praise for taking time to explain options, ask questions patiently, and find competitive quotes. Reviewers note fast turnarounds, friendly service, and feeling treated as individuals rather than transactions, particularly when other insurers declined their business.

Auto InsuranceBusiness & Commercial InsuranceIndependent Multi-Carrier Broker
Richard ten Haaf Insurance
#5
85

Richard ten Haaf Insurance

4.8(317)✓ Google-verified

Amber, Kiana, and Kelly earn consistent praise for fast responses and friendly service across auto, motorcycle, and home policies. Most customers feel heard and valued. However, a small group report serious trouble: non-fault claims dragged out, staff dismissive, promises broken on communication timelines. The gap between "best experience ever" and "deceptive practices" suggests the office shines in sales but falters when claims go wrong. Richard ten Haaf operates as a Desjardins agent in London and southwestern Ontario with 30+ years claimed experience. Staff turnover or inconsistency may explain the stark split: regular clients and motorcycle buyers rave; a handful report neglect during disputes.

Auto InsuranceHome & Property InsuranceBusiness & Commercial Insurance

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Cane and Co. Insurance
#6
81

Cane and Co. Insurance

4.8(84)✓ Google-verified

Most clients credit Fraser and his team for fast replies, finding better rates, and handling complex situations when competitors won't. A handful report cancellation friction, missed callbacks, or feeling dropped at renewal time, suggesting service consistency varies.

Auto InsuranceHome & Property InsuranceBusiness & Commercial Insurance
Mark Cooper Desjardins Insurance Agent
#7
83

Mark Cooper Desjardins Insurance Agent

4.7(203)✓ Google-verified

Most customers praise Nolan and Andrew for knowledgeable, responsive service and competitive quotes, often calling out attention to detail and friendly phone support. However, a minority report denied claims, nine-month decision delays, and persistent unsolicited contact after declining quotes.

Auto InsuranceHome & Property InsuranceLife Insurance
Bruce Murray & Associates Inc
#8
81

Bruce Murray & Associates Inc

5.0(34)✓ Google-verified

All 19 reviewers gave five stars and praised staff by name for quick email and phone replies, clear policy explanations, and finding the right coverage at fair prices. Julie, Sheri, and Marco are mentioned repeatedly for patience, follow-up, and knowing customers personally over years of service. Travel insurance dominates the reviews, though customers also note BMA handles auto, home, and business policies. Clients report being customers for 20+ years and recommend the firm confidently. No complaints or service failures surface in the feedback.

Auto InsuranceBusiness & Commercial InsuranceHealth & Travel Insurance
Regal Insurance Brokers
#9
81

Regal Insurance Brokers

4.8(100)✓ Google-verified

Most clients find Peter Barnes, Jenna Cavell, and the Regal team helpful, responsive, and skilled at finding competitive rates. Staff take time to explain coverage clearly and handle multiple insurance types (auto, home, life, critical illness). A small number of customers report poor communication, overly high quotes, and billing issues that required extensive follow-up to resolve. Long-standing clients (10-15 years) praise consistent personal service and trust. Newer clients often mention significant savings when comparing quotes. One detailed complaint describes years of administrative frustration and rates significantly higher than competitors, though most recent reviewers report positive experiences.

Auto InsuranceHome & Property InsuranceBusiness & Commercial Insurance
Ontario West Insurance Brokers - A Division of Bill Blaney Insurance Brokers ltd.
#10
81

Ontario West Insurance Brokers - A Division of Bill Blaney Insurance Brokers ltd.

4.6(125)✓ Google-verified

Most reviewers praise named brokers-Christine, Amanda, Tracy, and Jamie-for finding lower premiums and handling auto and home policies with genuine care. Staff answer questions patiently and go beyond the basics. One complaint: phone lines are hard to reach and messages sometimes go unanswered.

Auto InsuranceBusiness & Commercial InsuranceHealth & Travel Insurance
McFarlan Rowlands Insurance Brokers
#11
80

McFarlan Rowlands Insurance Brokers

4.6(122)✓ Google-verified

Most clients credit this broker with fast, personalized service and genuine care over years or decades of partnership. Staff like Steve Gaudio, Alex Sasic, and Ann consistently earn praise for professionalism and quick turnaround on quotes and policy changes. A few long-term clients report dropped communication during claims and frustration with limited hours. The 4.6 rating and 83% five-star reviews suggest the strong majority experience attentive, responsive service, though reliability appears inconsistent for a small minority.

Auto InsuranceLife InsuranceBusiness & Commercial Insurance
Excalibur Insurance Group Inc
#12
80

Excalibur Insurance Group Inc

4.7(355)✓ Google-verifiedPublishes prices

Excalibur's best brokers (Stacy, Kim, Josh, Lane) earn consistent praise for attentive service, competitive quotes, and quick turnaround on motorcycle and auto policies. The same company draws sharp criticism for inconsistent staff performance, poor follow-up after sale, billing confusion, and difficulty reaching agents by email. Some customers report dramatic savings after switching brokers, suggesting pricing opacity or error. Quality depends heavily on which broker you land. Experienced staff like Stacy handle complex cases well and go beyond basics. Newer or less reliable agents leave customers tangled in payment issues and unanswered questions. Post-sale communication is a persistent pain point.

Auto InsuranceHome & Property InsuranceLife Insurance
Westland Insurance
#13
74

Westland Insurance

4.4(81)✓ Google-verified

Westland brokers like Sakshi, Mandeep, and Harmanjit earn strong praise for fast, attentive service and knowledgeable policy advice that feels personal. Clients report smooth renewals and claim guidance. Service consistency breaks down when assigned brokers are unavailable or leave. Callers struggle to reach reps, waits stretch days, and some experience unexplained policy changes or attempted withdrawals after clear instructions not to charge. Phone accessibility remains the sharpest pain point.

Auto InsuranceHome & Property InsuranceBusiness & Commercial Insurance
Safe Harbour Insurance Services
#14
73

Safe Harbour Insurance Services

4.8(20)✓ Google-verified

Clients consistently report quick turnarounds on marine insurance quotes and rates well below their previous brokers. Named staff like Allicia, Marykate, and Shem are praised for professional, patient handling of boat and personal watercraft policies. One reviewer was denied a quote for an older vessel due to age, citing concerns about the company's risk aversion.

Auto InsuranceBusiness & Commercial InsuranceIndependent Multi-Carrier Broker
Haas Insurance Group
#15
72

Haas Insurance Group

4.4(54)✓ Google-verified

Most clients praise Haas for knowledgeable brokers who explain coverage clearly and respond quickly to questions and claims. Named staff like Tammy, Heather, and Jordan earn repeated praise for going beyond routine service. However, some customers report high premiums, slow document processing, and occasional miscommunication during claims.

Auto InsuranceHome & Property InsuranceLife Insurance
Preferred Insurance Group
#16
71 low data

Preferred Insurance Group

4.6(77)✓ Google-verified

Most clients praise named brokers (Narsim, Terri, Lois, Sarah, Sean) for patience and transparency, often securing savings or smooth coverage moves. A vocal minority faced unexplained rate hikes, slow quote turnarounds, and difficulty reaching support to fix errors like misspelled names or inflated vehicle values.

Auto InsuranceHome & Property InsuranceLife Insurance

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McFarlan Rowlands Insurance Brokers
#17
64 low data

McFarlan Rowlands Insurance Brokers

4.0(84)✓ Google-verified

Katelynn H. and a few named staff earn strong praise for patience and knowledge, but the company struggles with responsiveness overall. Long email and voicemail delays, agent changes leaving files in limbo, and unprocessed address or billing updates frustrate repeat customers despite earlier good service.

Auto InsuranceBusiness & Commercial InsuranceIndependent Multi-Carrier Broker
Lori Devos Desjardins Insurance Agent
#19
63 low data

Lori Devos Desjardins Insurance Agent

4.7(37)✓ Google-verified

Long-term customers trust Lori's team for consistent, responsive service across auto, home, and life insurance. One reviewer left after receiving no contact from Lori following a broker transition, while others praise staff like Kassie and Eva for quick claims handling and personal attention. Evidence is limited to 15 recent reviews with strong five-star clustering; pricing details are scarce. The team serves North London and claims coverage anywhere in Ontario.

Auto InsuranceBusiness & Commercial InsuranceHealth & Travel Insurance
Youngs Insurance Brokers London
#20
62

Youngs Insurance Brokers London

3.8(72)✓ Google-verified

Youngs Insurance Brokers draws strong praise for individual staff members who explain coverage clearly and close deals quickly, often within hours. Yet the business is hampered by inconsistent service: some clients report being unable to reach the brokers by phone, while others describe billing mishaps (wrong address, double charges, overages sustained for years) and defensive responses when issues arise. The best experience seems tied to asking for specific staff like Hind or Radwa, who appear knowledgeable and patient. Clients in London and beyond (Barrie) cite competitive pricing and long-term loyalty. However, repeated complaints about accessibility, billing accuracy, and management defensiveness suggest this brokerage works best for buyers who can navigate directly to the right person and who check their policies closely.

Auto InsuranceHome & Property InsuranceBusiness & Commercial Insurance
HUB International
#21
59

HUB International

3.7(31)✓ Google-verified

Several brokers earn strong praise for personal attention and speed on urgent matters, especially Christine Currie, Tina, Nicole Tremblay, and David Friesen. However, chronic phone accessibility issues and delays in renewal notifications undermine the overall experience. Customers report weeks of unanswered calls and policy renewals arriving with insufficient time to shop alternatives.

Auto InsuranceBusiness & Commercial InsuranceIndependent Multi-Carrier Broker
My Insurance Broker (London)
#22
60 low data

My Insurance Broker (London)

4.7(3)✓ Google-verified

Reviewers report significant savings on auto and home insurance. Staff members like Parastoo, Al, and Rakesh earn praise for patient guidance and clear explanations through the selection process.

Auto InsuranceHome & Property InsuranceBusiness & Commercial Insurance
The Merit Group Insurance Brokers Inc
#23
59 low data

The Merit Group Insurance Brokers Inc

3.6(53)✓ Google-verified

Top brokers like Moe Faragalla and Taylor Pitchell deliver strong service and transparent quotes, but recent one-star reviews cite communication breakdowns after mistakes and a loss of continuity when staff are let go.

Auto InsuranceBusiness & Commercial InsuranceIndependent Multi-Carrier Broker
D.G. Dunbar Insurance Broker Ltd
#24
58 low data

D.G. Dunbar Insurance Broker Ltd

4.1(12)✓ Google-verified

Five-star reviewers report quick policy setup and substantial premium savings, with strong support for business clients. One-star complaints centre on unresponsive staff (Lisa and Dave named), lack of follow-up help, and dismissive treatment.

Auto InsuranceBusiness & Commercial InsuranceIndependent Multi-Carrier Broker
Sutherland Elliott Insurance Brokers & Thames Financial
#25
84 low data

Sutherland Elliott Insurance Brokers & Thames Financial

4.7(369)✓ Google-verifiedPublishes prices

Limited evidence in recent reviews. The 4.7-star average across 369 reviews and 87% five-star rate suggest strong satisfaction, though specific details are scarce.

Auto InsuranceHome & Property InsuranceLife Insurance
BT
#26
57 low data

Brokers Trust Insurance Group Inc. - London Office

3.9(7)✓ Google-verified

Strong service from named staff members (Lauren, Jim) earns high marks for responsiveness and rate savings. Serious gaps in communication and account handling leave some customers unprotected, including one long-standing client.

Auto InsuranceBusiness & Commercial InsuranceIndependent Multi-Carrier Broker
Aviva Canada
#27
53

Aviva Canada

2.0(115)✓ Google-verified

Most reviewers report unresponsive customer service, claim denials they see as unfair, and rate increases they find punitive. A small number praise their individual broker or adjuster for quick problem-solving; one long-term customer with two claims resolved within hours credits staff member Siamara and adjuster Shelley for professionalism, while another credits Gillian Dronyk's careful handling of a car accident claim. Problems center on inaccessible claims teams, repeated requests for the same information, and rejection of claims on older vehicles citing corrosion without visible damage. The telematics app penalizes drivers heavily for not recording every trip. One customer saw premiums jump from $136 to $575 monthly after buying an EV. Website states they hold Great Place to Work and 5-Star Claims certifications; the review evidence does not align.

Auto InsuranceHome & Property InsuranceLife Insurance
Federated Insurance
#28
50 low data

Federated Insurance

4.0(4)✓ Google-verified

Limited review evidence shows approval for Federated's approach. Customers highlight professionalism and personal attention from staff.

Auto InsuranceBusiness & Commercial InsuranceIndependent Multi-Carrier Broker
Intact Insurance
#29
51

Intact Insurance

2.1(134)✓ Google-verifiedPublishes prices

Intact Insurance attracts heavy criticism for slow claims handling, unresponsive staff, and aggressive claim denials, with reviewers citing damage misclassification as wear-and-tear and assessors incentivized to reject coverage. Two-star average across 134 reviews reflects rare positive experiences (stellar adjuster service, fast home claim handling) buried under consistent complaints of no accountability, policy changes without notice, and long payment delays that forced customers to juggle multiple vehicle payments.

Auto InsuranceHome & Property InsuranceLife Insurance
Co-operators - A Marshall Insurance Group Ltd
#30
51 low data

Co-operators - A Marshall Insurance Group Ltd

4.1(9)✓ Google-verified

Most reviewers praise staff responsiveness and the office's personal, accessible feel. Recurring concern: premiums climb yearly even with clean records, and customers report trouble getting billing issues resolved.

Auto InsuranceBusiness & Commercial InsuranceHealth & Travel Insurance
AP Insurance Brokers Inc
#31
44 low data

AP Insurance Brokers Inc

3.0(4)

Mixed results from a small review pool. Some customers praise friendly service and clear policy explanations at reasonable rates, but billing disputes on cancellation and staff conduct issues have caused frustration.

Auto InsuranceHome & Property InsuranceBusiness & Commercial Insurance
London Insurance Group Inc
#32
18 low data

London Insurance Group Inc

No rating yet

Not enough recent reviews yet to synthesise a reliable sentiment read for this business.

Auto InsuranceLife InsuranceBusiness & Commercial Insurance

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Common questions about business & commercial insurance

How much does business insurance cost in London, Ontario?
It depends heavily on industry, revenue, number of employees, and claims history. A small home-based consulting business might pay a few hundred dollars a year for basic liability coverage, while a restaurant or contractor with equipment, vehicles, and higher foot traffic could pay several thousand. The only reliable way to get a number is to get quotes from a few brokers who understand your specific operation.
How often should I review my commercial insurance policy?
At minimum once a year at renewal, but also any time your business changes meaningfully: you hire staff, add a vehicle, move locations, take on a new type of work, or your revenue jumps significantly. Coverage that fit your business two years ago may leave gaps now.
What should I expect when getting a quote?
Expect to answer detailed questions about your revenue, payroll, property values, past claims, and specific operations. A broker who quotes quickly without asking much is often working from generic assumptions, which can mean surprises later if you ever file a claim. A thorough intake process upfront is usually a sign of a broker who will represent your risk accurately to insurers.
How do I judge whether a broker is any good?
Look past price alone. Ask how they've handled claims for clients in your industry, whether they proactively flag coverage gaps, and how many carriers they can quote through. Reviews that mention claims support and clear explanations of coverage are a better signal than reviews that just mention a fast sale.

Last updated 2026-07-24